​1. Introduction

 

At Xplore Matters, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.xplorematters.com use our services, or communicate with us. ​By using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

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2.1 Information You Provide to Us

 

​We may collect personal information you voluntarily provide, including:

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• Name

• Email address

• Travel preferences

• Payment details (when applicable)

• Information submitted via forms, bookings, or live chat

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2.2 Information Collected Automatically

 

We may also collect:

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• IP address

• Browser type

• Device information

• Pages visited and usage behavior

• Referring URLs

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This data is collected through the use of cookies and analytics tools, which help us analyze website performance, understand visitor interactions, and enhance our services.

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3. How We Use Your Information

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We may use your information to:

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• Process travel inquiries, bookings, and transactions

• Respond to messages and customer service requests

• Personalize your experience on our site

• Send newsletters, updates, or marketing (with your consent)

• Improve our website functionality and security

• Comply with legal obligations

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4. Sharing Your Information

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We do not sell or rent your personal data. We may share information with:

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• Travel partners, vendors, and booking providers (only as necessary)

• Payment processors (e.g., Stripe, PayPal)

• Service providers (e.g., email marketing platforms, web analytics)

• Legal authorities when required by law

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5. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather information about how you interact with our website. This helps us understand what’s working well, tailor our content, and make our services more useful to you.

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Cookies are small files stored on your device that may be set by us (first-party cookies) or by third parties, such as analytics or advertising providers (third-party cookies). These may include technologies like pixels or web beacons that collect usage data for analytics, performance, and sometimes marketing purposes.

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Because our website is hosted on Wix, certain cookies and tracking tools may be placed by Wix to support site functionality, security, and performance. We encourage you to review Wix’s Cookie Policy for more details on how they use these technologies.

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You can choose to accept, reject, or delete cookies at any time by adjusting your browser or device settings. Please note that disabling certain cookies may affect how some parts of our website function.

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For more information on how we use these technologies, including how you may block or delete certain of these technologies, see our Cookie and Tracking Technologies Policy.

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6. Data Security

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We care about keeping your personal information safe and host our website exclusively through Wix, which uses reasonable safeguards such as secure servers, encryption, and access controls to help protect your data. While Wix follows industry-standard security practices, no system or internet connection is completely secure. We encourage you to also take steps to protect your data, such as using strong passwords, keeping them private, and avoiding sending sensitive information over unsecure networks.

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7. Your Rights and Choices

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Depending on your location and applicable data protection laws, you may have certain rights regarding the personal information we collect and maintain about you. These rights may include, but are not limited to:

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• Access: You have the right to request a copy of the personal data we hold about you.

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• Correction: You may request that we correct or update any inaccurate or incomplete personal information.

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• Deletion: You can request that we delete your personal data, subject to certain legal or operational obligations.

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• Restriction: In certain circumstances, you may request that we restrict the processing of your personal data.

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• Objection: You may object to the processing of your personal data for direct marketing or other purposes.

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• Data Portability: Where applicable, you may request to receive your personal information in a structured, commonly used, and machine-readable format, or to have it transferred to another data controller.

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• Withdraw Consent: If our processing of your personal data is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

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• Marketing Preferences: You have the right to opt-out of receiving marketing communications from us. You can do so by following the unsubscribe instructions included in each message or by contacting us directly.

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We are committed to responding to your requests in a timely and transparent manner, typically within 30 days of receiving a complete request.

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To exercise any of these rights, or if you have questions or concerns about how we handle your personal data, please contact us at support@xplorematters.com.

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Please note that we may ask for some basic details—like your name and contact information—to confirm it’s really you before we process your request. We only ask for what’s necessary and use it solely for verification.

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8. Third-Party Links

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For your convenience, our website may provide links to trusted third-party websites, booking platforms, or services that we believe may be relevant to your travel interests. While Xplore Matters aims to partner only with reputable providers, we do not own, operate, or control these external sites. If you book or share information through them, their own privacy policies and terms will apply. We recommend reviewing those policies so you know how your information will be handled.

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9. Children’s Privacy

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Xplore Matters is committed to protecting the privacy of children. Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 13. In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not request, collect, or store personal data from anyone known to be under 13 without verifiable parental consent. If we become aware that a child under 13 has submitted personal information through our website, we will promptly delete such data from our records.

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If you are between the ages of 13 and 17, you may use our services only with the consent and supervision of a parent or legal guardian. We encourage parents and guardians to monitor and guide their children's online activity and to contact us if they believe a minor has provided personal information without appropriate authorization.

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If you believe we may have unknowingly collected data from a child under 13, please contact us immediately at support@xplorematters.com, and we will take appropriate action.

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10. Updates to This Policy

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We may revise this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When updates occur, the revised policy will be posted on this page and the “Last Update” date above will be modified accordingly. For significant changes, we may also provide additional notice, such as sending an email or posting an announcement on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after updates are posted will signify your acceptance of the revised policy.

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11. Contact Us

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If you have any questions about this Privacy Policy, how we handle your personal data, or if you’d like to exercise your privacy rights, we’re here to help. You can reach us by email at support@xplorematters.com. When contacting us, please include enough detail for us to understand and respond to your request. We aim to reply as quickly as possible, but response times may vary depending on the nature of your inquiry.

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